Shipping Policy
Shipping
Do you offer free shipping?
Shipping rates are calculated at checkout based on your delivery address and the shipping method selected.
We currently ship both within the United States and internationally.
Which shipping carriers do you use?
We primarily ship with USPS for domestic orders and trusted international carriers, including DHL and USPS International, depending on your destination and the shipping option selected at checkout.
How long will it take to receive my order?
Orders are typically processed within 1–3 business days.
Estimated delivery times:
United States: 3–7 business days
International: 7–21 business days
Please note that delivery times are estimates and may vary due to carrier delays or customs processing.
Do you ship internationally?
Yes! FaceOn ships to customers around the world.
International shipping rates are calculated at checkout based on your location.
Will I be charged customs duties or import taxes?
International orders may be subject to customs duties, taxes, or import fees imposed by your country’s customs authority.
These charges are determined by your local government and are the responsibility of the customer.
What happens if my package is delayed or appears to be lost?
Once your order has shipped, you’ll receive a tracking number by email.
If your package appears delayed, we recommend checking the tracking information first, as carriers occasionally experience unexpected delays.
If you believe your package has been lost, please contact us at FaceOn@itsfaceon.com, and we’ll be happy to help.
My tracking says “Delivered,” but I haven’t received my package.
If your tracking shows your package as delivered, we recommend:
Checking around your delivery location and with household members or neighbors.
Waiting 24–48 hours, as carriers occasionally mark packages as delivered before they arrive.
If you’re still unable to locate your package, please reach out to us and we’ll do our best to assist. Please contact FaceOn@ItsFaceOn.com
Can I change my shipping address?
If your order has not yet shipped, we’ll do our best to update your shipping address.
Please contact us as soon as possible at FaceOn@itsfaceon.com.
Once an order has shipped, we’re unable to make changes to the delivery address.