Refund policy

Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

Please contact us at FaceOn@ItsFaceOn.com to request a return authorization before sending your item back.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged or we made an error with your order.

We recommend using a trackable shipping service, as we cannot be responsible for returns lost in transit.

Refunds

Once your return is received and inspected, we’ll notify you of the status of your refund.

Approved refunds will be issued to your original payment method. Please allow several business days for your bank or credit card company to process the refund.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery so we can make it right.

Final Sale

Gift cards and clearance items (if applicable) are final sale and cannot be returned.